Shipping and Delivery Policy for Husky

At Husky, we aim to provide a seamless shopping experience by ensuring timely and secure delivery of your orders. This Shipping and Delivery Policy outlines how we process, ship, and deliver orders within India, balancing customer convenience with operational efficiency.

1. Shipping Locations

Husky currently ships products across all major cities and towns in India. For remote locations, delivery timelines may vary.

2. Processing Time

• Order Confirmation and Processing:
  

  All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

• Delays:
  

  In case of unforeseen circumstances (e.g., natural disasters, strikes), processing may be delayed. Customers will be notified of any delays via email or SMS.

3. Delivery Timeline

• Standard Delivery:

  • Orders are typically delivered within 3–7 business days from the date of dispatch.
  • Delivery timelines may vary based on the destination

4. Shipping Charges

• Standard Shipping:

  • Free for orders above ₹999.
  • A nominal shipping fee (as applicable) applies for orders below the threshold.

• Expedited Shipping:
  

  Charges for expedited shipping will be calculated and displayed at checkout.

5. Order Tracking

• Once your order is dispatched, a tracking ID will be shared via email or SMS.
• You can track your order status using the tracking ID on our website or the courier partner’s tracking portal.

6. Delivery Attempts

• Our delivery partners will attempt to deliver your order up to two times. If delivery fails after two attempts due to customer unavailability or incorrect address, the order will be returned to our warehouse.
• In such cases:
  • For prepaid orders: Refunds will be processed after deducting return shipping charges.

7. Address Modifications

• Address changes can be requested before the order is dispatched. Please contact our support team at [email protected] for assistance.
• Address modifications after dispatch are not guaranteed and may incur additional charges.

8. Package Inspection

• Customers are encouraged to inspect the package upon delivery. If the package appears tampered with or damaged, do not accept the delivery and contact our support team immediately.

9. Undeliverable Packages

An order may be marked as undeliverable due to:

• Incorrect or incomplete address.
• Repeated delivery failures due to customer unavailability.
• Restricted delivery zones.

For prepaid orders, refunds will be issued after deducting applicable return shipping costs. 

10. Lost or Delayed Deliveries

• In rare cases of lost or significantly delayed deliveries, please contact our customer support team.
• After verifying the issue with the courier partner, we will provide a resolution, which may include a replacement or a full refund.

11. Contact Information

For queries related to shipping and delivery, please reach out to:

• Email: [email protected]
• Phone: +91 – 7002356463
• Hours of Operation: 24×7 

Customer Responsibility

• Ensure that the shipping address and contact details provided during checkout are accurate.
• Be available to receive your order during the estimated delivery timeframe.

Husky’s Commitment

We are dedicated to ensuring a smooth delivery experience. While we strive to meet delivery timelines, certain factors beyond our control may occasionally cause delays. In such cases, we promise to keep you informed and resolve any issues promptly.