Cancellation, Return and Refund Policy for Husky

Cancellation, Return and Refund Policy for Husky

Husky strives to deliver high-quality athleisure wear that meets your expectations. We understand that sometimes plans change or a product may not meet your needs. This Cancellation, Return and Refund Policy is designed to protect both our valued customers and our business interests, ensuring a fair and transparent process.

1. Cancellation Policy

1.1 Cancellation by the Customer

• Before Dispatch:

  Customers may cancel their orders at any time before the product is dispatched. To request cancellation, please contact our customer support team at [email protected] with your order details.

  • Refund Process:

    • For prepaid orders, the refund will be processed within 7–10 business days to the original payment method.
    • No charges will be applied for cancellations before dispatch.

• After Dispatch:

  Once an order has been dispatched, it cannot be cancelled. However, customers can initiate a return under our Return Policy after receiving the product.

1.2 Cancellation by Husky

Husky reserves the right to cancel an order in the following circumstances:

• The product is out of stock.
• Payment discrepancies or verification issues.
• Suspected fraudulent activity.
• Inability to deliver to the provided address.

In such cases, customers will be promptly notified, and any payment made will be refunded in full within 7–10 business days.

2. Return Policy

2.1 Eligibility for Returns

• Timeframe:

You can initiate a return within 7 days of receiving your order.

• Condition of Product:

1. • Items must be unworn, unwashed, and in their original condition with all tags attached.
   • Products showing signs of wear, damage, or alteration may not qualify for a return.

• Packaging:

Returns must include the original packaging, including the box, labels, and any accessories provided.

• Non-Returnable Items

  • Intimates, undergarments, or items marked as “final sale.”
  • Custom-made or personalized products.
  • Gift cards or promotional items.

2.2 How to Initiate a Return

• Contact customer care at [email protected]
• Provide Order Details: Include your order number and reason for return.
• Return Approval: Once your request is reviewed, you will receive a confirmation email with return instructions.

2.3 Return Methods

• Courier Pickup:

For convenience, we offer a pickup service in available locations.

• Self-Ship:

If pickup is unavailable in your area, you can ship the product to our designated return address. We recommend using a trackable courier service.

2.4 Refund Process

• Refunds will be processed within 7-10 business days after the returned item passes our quality check.
• Refunds will be credited using your original payment method .

2.5 Exchanges

• If you’d like to exchange your product for a different size, colour, or style, please mention this during your return request. Exchanges are subject to product availability.

3. Refund Policy

3.1 Eligibility for Refunds

Refunds are applicable under the following conditions:

• Products are returned in unused, unwashed, and undamaged condition, with all original tags and packaging intact.
• The return request is initiated within 7 of delivery.
• Refunds are also applicable for orders cancelled by Husky before dispatch.

3.2 Refund Process

• For Prepaid Orders: Refunds will be credited using the original payment method within 7–10 business days after the returned product passes inspection.

3.3 Refund Exclusions

Refunds are not applicable for:

• Final sale or clearance items.
• Customized or personalized products.
• Products damaged due to improper use, laundering, or handling by the customer.

3.4 Return Shipping Costs

• Returns Due to Defects or Errors by Husky:

  • If a product is defective, damaged during transit, or incorrect, Husky will bear the return shipping costs.

• Other Returns:

  • For returns initiated for personal reasons (e.g., change of mind, size issues), customers are responsible for return shipping charges.

3.5 Recommended Shipping Method:

Customers are advised to use a trackable shipping service and retain proof of shipment until the return is confirmed.

3.6 Damaged or Defective Products

If you receive a damaged or defective product:

• Notify our customer support team within 48 hours of delivery.
• Provide photographs and a description of the issue for verification.
• Upon verification, Husky will arrange for a replacement, repair, or full refund, including shipping costs.

3.7 Non-Refundable Scenarios

Refunds will not be provided in the following scenarios:

• The return is initiated beyond the specified return window.
• The product shows signs of use, washing, or damage not caused by transit.
• The product lacks its original packaging or tags.

Contact Information

For cancellations, refunds, or any related queries, please contact:

• Email: [email protected]
• Phone: +91-7002356463
• Hours of Operation: 24×7

Note to Customers

Husky reserves the right to amend this policy periodically. Changes will be updated on our website, and continued use of our services indicates acceptance of the revised terms.

We value your trust and strive to deliver exceptional quality and service along with a seamless shopping experience. Thank you for choosing Husky – where fashion meets functionality.